Terms of Service

GamePanel.io is a product of CraftSRV Ltd (hereinafter "CraftSRV", "we", "us", "our"). We reserve the right to change these terms at any time as we see fit. It is the responsibility of any subscriber, user, customer, or prospectus customer (hereinafter "client", "you", "your") to read these terms of service before ordering a product or service from CraftSRV.

BY COMPLETING THE REGISTRATION PROCESS TO OUR BILLING AREA, USING OUR SERVICES, OR CONTACTING CRAFTSRV FOR ANY REASON, YOU (the "client") ACKNOWLEDGE THAT YOU HAVE REVIEWED AND ACCEPT ALL SECTIONS OF THIS AGREEMENT. YOU AGREE TO BE LEGALLY BOUND TO THESES TERMS OF SERVICE (hereinafter "terms", "agreement") AS THEY EXIST, OR AS THEY ARE UPDATED OR AMENDED. IF YOU (the "client") DO NOT ACCEPT THESE TERMS, THEN YOU SHOULD NOT USE OUR SERVICES OR CONTACT CRAFTSRV.

1. SaaS Platform (Software as a Service)

GamePanel.io is built upon a custom-built SaaS platform. We do not warrant that the Services will be uninterrupted, error-free or secure from unauthorised access, or that they will meet your individual requirements. Whilst we endeavour to ensure that services are available, we shall not liable, if for any reason the services are not available for any time or for any period. We provide no guarantee that your access to services will be uninterrupted, timely or error-free. Due to the nature of the Internet, we cannot guarantee a 100% uptime, however we will use our reasonable endeavours to ensure services are available. When maintenance is required, we will schedule it in a timely manner and ensure all customers are notified in advanced.

2. Customer Accounts

When registering with CraftSRV Ltd you agree to use valid and current contact details always. This is to ensure that if required to do so, CraftSRV Ltd can contact you regarding your account or pass on your details to relevant authorities as necessary.

If CraftSRV Ltd believes that you have provided false information, then a hold will be placed on your account and you will be contacted. We may require confirmation of validity of the information you have provided in the form of official documents such as Drivers Licenses, Utility Bills, Passports and other legal documentation. Once CraftSRV has contacted you regarding your account, you will have 72 hours to reply before further action is taken on your account. Further action can include but is not limited to: Suspension of Service, Termination of Service, Account Closure and Additional fees.

You should not register multiple accounts within the CraftSRV client area. If you are found to have multiple accounts, they will be merged together using the first registered account as the primary account.

CraftSRV Ltd cannot offer refunds if your account has been identified to have false / incorrect details. (please see section 5).

3. Services, Ownership & Copyright

GamePanel.io is a software as a service (SaaS) platform provided by CraftSRV. By ordering GamePanel.io and its affiliated upgrades / services you are obtaining access to the proprietary software / services. Under no circumstances does the client own the proprietary software created by CraftSRV.

CraftSRV retains all ownership and copyright over the software provided. When using GamePanel.io, all copyright will be shown unless dictated by CraftSRV. This includes, but is not limited to: the "Powered by GamePanel.io" notice in the panel's footer section and any other copyright notices or references. If these notices or references are seen to have been modified, tampered with, removed or otherwise damaged, we hold the right to suspend and/or terminate GamePanel.io services in accordance with our EULA.

GamePanel.io monthly services entitle you to support and downloads for the life of that service for that service only.

More information can be found in the EULA (End User License Agreement), which is shipped with the proprietary software, or obtained from our website.

4. Our Installation service

When ordering our installation service, you understand that we may reboot your server at any time during the process. Installation of 3rd party game server related software (such as "mod packs") into the panel is not included, but may be agreed to at the member of support staff's discretion.

Adding additional IPs to your network interface is not a part of the installation package. Should you require this, you must complete this process yourself.

Once started, completed or on hold, Installations are non-refundable. If you request a cancelation and refund before any work has taken place, then you may be given a refund at the extreme discretion of CraftSRV management.

5. Refunds

GamePanel.io services from CraftSRV entitle you to a fourteen (14) day refund from the day of order, should you not be satisfied with the quality of service you have been provided with. This refund policy applies only to new orders, and not renewals of existing services.

Non-Refundable Items

  • Custom Modified Files
  • Installation Services (see section 4)
  • CraftSRV Client Credit
  • Services on a Closed Account

6. Discounts

Discounts may be given to our customers at the discretion of CraftSRV management. Discounts can be removed at any time; however, 30 days’ notice will be given to ensure that the customer is aware of the change to their service.

7. Privacy Policy

CraftSRV will only use your information for company use and will never share your personal details without your consent. Your details will never be sold to third party users and are only stored for legal reasons. If required, we may submit your information to the Police or other authorities if we believe your account is malicious or dangerous. We will pass on your full details including your IP address to those authorities if required.

More information about our privacy policy can be found in the adjoining document or obtained from our website.

8. Acceptable use of customer support

The CraftSRV support team are here to help with any issues with your services. Monthly services entitle you to support for the life of that service for that service. Services / Modules provided by Third Parties (Such as WHMCS or Blesta) are supported by the distributors who provided the service / module.

CraftSRV is in no way obligated to support clients in matters related to software created by third parties. However, you may receive such support at the support staff's discretion.

In situations, such as, but not limited to, staff being abused or spoken to in a rude or abusive manor, we reserve the right to refuse to support the client. This includes, but is not limited to, terminating chat sessions, closing support tickets and blocking the client from visiting the CraftSRV website and billing systems.  

9. Supporting your customers

If you are using GamePanel.io services in a commercial environment and allow your clients to access the control panel, CraftSRV is unable to support your customers directly. If there is an issue that arises and your knowledgebase does not cover that issue, please do not ask them to contact us as we will refuse to support them and they will be sent away. Please contact us if your customer requires help and we would be more than happy to advise accordingly.

10. Breaching these Terms of Service

Breaching the CraftSRV – GamePanel.io Terms of Service will result in action being taken on your services / account. Once CraftSRV has contacted you regarding your account, you will have 72 hours to reply before further action is taken on your account. Further action can include but is not limited to: Suspension of Service, Termination of Service, Account Closure and Additional fees.

11. Appendix

CraftSRV hereby reserve the right to change these terms of service without notice to our paying clients or new clients.

CraftSRV Ltd is in no way part of, nor affiliated with, Mojang AB, Valve Corporation, Phillips Data, Inc (Blesta), WHMCS Limited., ClientExec LLC or BoxBilling.com.

Minecraft, the Minecraft logo, Mojang, and the Mojang logo are trademarks and/or registered trademarks of Mojang AB and/or its subsidiaries.

Valve, the Valve logo, Half-Life, the Half-Life logo, the Lambda logo, Steam, the Steam logo, Team Fortress, the Team Fortress logo, Opposing Force, Day of Defeat, the Day of Defeat logo, Counter-Strike, the Counter-Strike logo, Source, the Source logo, Counter-Strike: Condition Zero, Portal, the Portal logo, Dota, the Dota 2 logo, and Defense of the Ancients are trademarks and/or registered trademarks of Valve Corporation.

GamePanel.io is a product of CraftSRV Ltd.